Effective date: 1 April 2026 · Last updated: 7 April 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and BEVA Direct Services CC(trading as “TravelFlow”), a close corporation registered in the Republic of South Africa (“we”, “us”, or “our”).
By accessing, registering for, or using the TravelFlow platform, including all associated websites, applications, APIs, and services (collectively, the “Platform”), you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific features or services. If you do not agree to these Terms, you must not access or use the Platform.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, “you” and “your” refer to that organisation.
TravelFlow provides the following services through the Platform:
Intermediary role: TravelFlow acts as a technology intermediary between you and third-party travel service providers (airlines, hotels, car rental companies, transfer operators). We do not own, operate, or control these third-party services. The terms, conditions, pricing, and availability of travel services are determined by the respective service providers.
Access to the Platform requires a registered account. You must provide accurate, current, and complete information during registration and maintain the accuracy of this information. Accounts may be created by platform administrators, organisation administrators, or through self-registration where permitted.
You are responsible for safeguarding your login credentials, including your password and any multi-factor authentication (MFA) devices. You must not share your credentials with any other person. You are responsible for all activities that occur under your account. You must notify us immediately at support@travelflow.co.za if you become aware of any unauthorised use of your account.
Access to Platform features is determined by your assigned user role and permission profile. Roles include Super Administrator, Organisation Administrator, Organisation User, Consultant Administrator, Consultant, Accountant Administrator, Accountant, and Private User. Your organisation's administrator is responsible for assigning and managing roles within their organisation.
We reserve the right to suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or if required by law. Organisation administrators may deactivate user accounts within their organisation. Upon termination, your right to access the Platform ceases immediately, though data retention obligations under Section 9 of our Privacy Policy continue to apply.
You agree not to:
All prices on the Platform are displayed in South African Rand (ZAR) unless otherwise stated. Multi-currency transactions are converted at the prevailing exchange rate at the time of the transaction. Prices displayed are inclusive of applicable markups and may be exclusive of VAT, which is applied at the current rate of 15% where applicable under the Value-Added Tax Act, 1991.
Payments are processed by PayU South Africa (a PayU Global company). By making a payment, you agree to PayU's terms of service in addition to these Terms. We do not store full credit or debit card numbers on our systems. Payment card data is handled exclusively by PayU in accordance with PCI DSS requirements.
TravelFlow may charge service fees, markup fees, or commission on bookings made through the Platform. These fees are disclosed at the time of booking and reflected on your invoice. Platform service fees are non-refundable except where required by law.
Refund eligibility for travel services (flights, hotels, car rentals) is governed by the cancellation policies of the respective travel service provider. TravelFlow will facilitate refund requests on your behalf but does not guarantee refund approval. Where a refund is approved, it will be processed to the original payment method. Processing times depend on PayU and your financial institution.
Invoices generated through the Platform comply with South African tax invoice requirements. VAT is calculated and displayed separately where applicable. It is the responsibility of organisational users to ensure that VAT registration numbers and company details are accurately maintained in the Platform settings.
The Platform operates a multi-tenant architecture in which each organisation's data is logically isolated from other organisations. Organisation administrators are responsible for managing users, roles, permissions, policies, and data within their organisation. We implement technical controls to enforce data isolation at the application and database layers, but we do not guarantee absolute isolation in the event of a security vulnerability that is not yet known to us.
The Platform, including all software, designs, text, graphics, logos, icons, and underlying technology, is the property of BEVA Direct Services CC or its licensors and is protected by South African and international intellectual property laws. All rights not expressly granted in these Terms are reserved.
You retain ownership of all data, documents, and content that you upload to or create through the Platform (“Your Content”). By using the Platform, you grant us a limited, non-exclusive licence to store, process, and display Your Content solely for the purpose of providing the services described in these Terms.
If you provide suggestions, ideas, or feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without obligation to you.
We strive to maintain the Platform's availability but do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of planned maintenance where possible.
The Platform's functionality depends on third-party services including GDS providers, payment processors, and cloud infrastructure. We are not responsible for outages, errors, or limitations caused by these third-party services.
Technical support is available via email at support@travelflow.co.za during business hours (Monday to Friday, 08:00 to 17:00 SAST, excluding South African public holidays). Response times may vary based on the nature and severity of the enquiry.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Platform will meet your specific requirements; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) the results obtained from the Platform will be accurate or reliable; or (d) any errors in the Platform will be corrected.
Travel information, pricing, and availability displayed on the Platform are sourced from third-party GDS providers and may not reflect real-time conditions. We do not guarantee the accuracy, completeness, or timeliness of such information.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BEVA DIRECT SERVICES CC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR R10,000 (TEN THOUSAND SOUTH AFRICAN RAND), WHICHEVER IS GREATER.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable South African law, including liability for fraud, gross negligence, or wilful misconduct.
You agree to indemnify, defend, and hold harmless BEVA Direct Services CC, its members, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights.
In the event of a dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation within thirty (30) days of one party notifying the other of the dispute in writing.
If the dispute cannot be resolved through negotiation, either party may refer the dispute to mediation administered by the Arbitration Foundation of Southern Africa (AFSA) in accordance with its mediation rules.
If mediation fails, the dispute shall be finally resolved by arbitration administered by AFSA in Johannesburg, South Africa, in accordance with its arbitration rules. The arbitration shall be conducted by a single arbitrator appointed in accordance with AFSA rules. The language of the arbitration shall be English. The arbitrator's award shall be final and binding on both parties.
Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict-of-law provisions. Subject to the dispute resolution provisions in Section 12, the courts of the Republic of South Africa shall have exclusive jurisdiction over any matter arising from or related to these Terms.
Where applicable, these Terms are subject to the Consumer Protection Act, 2008 (Act 68 of 2008) (“CPA”) of South Africa. Nothing in these Terms is intended to limit or exclude any rights that you may have under the CPA that cannot be limited or excluded by agreement. In the event of any conflict between these Terms and the CPA, the provisions of the CPA shall prevail.
In accordance with the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002) (“ECT Act”), you consent to receiving communications from us electronically, including via email, in-platform notifications, and through the Platform interface. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Data messages (including electronic invoices, quotations, and booking confirmations) originated through the Platform constitute valid electronic transactions under the ECT Act, and digital signatures captured through the Platform (where applicable) are admissible as evidence of agreement.
These Terms, together with the Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and BEVA Direct Services CC regarding the Platform and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor entity without your consent, provided that such assignment does not materially diminish your rights.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, war, civil unrest, power failures, telecommunications failures, or third-party service outages.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Platform or via email. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform.
For questions, concerns, or notices relating to these Terms:
BEVA Direct Services CC
Trading as: TravelFlow
Email: legal@travelflow.co.za
General Support: support@travelflow.co.za