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Getting Started

Set up your account, navigate the dashboard, and configure basic preferences.

Account Setup

Sign up as a private traveller or get an admin-created account, then complete your profile and preferences.

Your First Login

Sign in, understand lockout and forced password changes, and see where each role lands.

MFA Enrollment

How SMS two-factor enrollment is triggered after login, what the setup steps are, and what a super admin controls.

Password Policy

Password rules, changing your password, forced changes, account lockout, and resetting a forgotten password.

Navigating the Dashboard

What is actually on each role's dashboard: stat cards, quick actions and recent-record tables.

Dark Mode

Switch between light and dark themes with the navigation-bar toggle, and how system detection works before you do.

Support Tickets

Submit a support ticket, track its status, and communicate with the support team.

The Notification Centre

Read and act on in-app notifications from the bell menu and the full notifications page, including grouping, filters, bulk actions and the archive.

Session Timeout

How the idle timer works, the 60-second Session Expiring warning, cross-tab activity sync, and why a server-side check can sign you out.

Sign-in Problems and Account Lockout

What the sign-in error messages mean, how the 5-attempt/15-minute lockout works, the two-factor code prompt, and how to reset your password.

Your Profile and Preferences

Edit your name, phone and position, upload and crop a profile photo, change your password, and set language and time zone.

Creating a Private Traveller Account

Sign up for a personal TravelFlow account from the login page, what the password rules are, and what you can do once you are inside.