Manage clients, search GDS inventory, create bookings, and generate documents.
Add, edit, and organise your client database with contact details and travel preferences.
Search live hotel availability from RateHawk, pick a bookable room rate, and understand markup and the 40-minute rate hold.
How the flight search form works, and why it returns no results today because no flight GDS is connected.
How the car rental search form works, and why it currently returns no vehicles.
Build a client basket on the GDS multi-service page, then generate a quotation or send a hotel to the booking queue.
Create, send, and track quotations through draft, sent, accepted, rejected, expired and converted.
Create invoices manually or by converting an accepted quotation or an issued voucher, send them, and record payments.
Issue client travel vouchers: automatically from GDS bookings, generated from a booking, or created manually.
Build detailed day-by-day itineraries and share them with clients as PDFs.
Prepare supplier requests, record ZAR advances, apply them to invoices and record unused refunds received. Understand approval and source evidence.
How commission is calculated from the company rate and calculation base, and every screen in the app where you can see it.
Send quotations, invoices, vouchers and itineraries to clients by email or in-app portal notification, and what the delivery status actually means.
Claim booking requests, set the markup, raise the supplier payment, and finalise a RateHawk hotel booking through to a confirmed supplier order.
Why a booking attempt holds exactly one pre-booked rate, how the 40-minute countdown works, and how to re-select a current rate when it expires.
Review, approve and deny client cancellation requests, including refund amounts, supplier cancellation and what happens to the money.
Use the Messages inbox and the Chat button to hold booking-linked conversations with clients, and track unread counts in the nav.
Add supplier records under Bookings > Suppliers, including the bank details that supplier payment requests copy from them.
Record money received from clients against their invoices under Documents > Payments, including part payments.
Use the Analytics menu to review booking value, booked commission, conversion and top clients, and export the data as CSV.